ETS MSS

Lost or Forgotten User Names & Passwords

If you are a registered program user and want to know what your user name and password are, go to the program eLearning log-in screen (http://msslive.skillport.com) and click the link(s) at the bottom of the page to request them.
 

Technical Support

The quickest way to resolve technical support issues is to call 1-866-754-5435 or access Live Chat

Note that after speaking with technical support you may be asked to contact your internal helpdesk for additional help.

For technical issues that have not been resolved to your satisfaction please contact the CA Office for Technology Services: 1-916-739-7502

Note that some technical problems can be resolved by confirming the following:

-Pop-up blocker is turned off in your internet browser

-Adobe Flash software is installed on your PC.

If you need help with these items please contact your internal help desk

System Requirements

You may access training from any PC with an internet connection.

Basic PC requirements:

-Operating systems: Windows XP or higher, MAC OS X 10.4-10.6

-Internet browser: Internet Explorer, Firefox or Chrome

-Adobe Flash installed. Download Flash

If your PC security settings don’t allow you to download software please contact your internal helpdesk.

These links may be helpful to information technology helpdesks and others supporting users of the training site:

-Complete PC system requirements can be viewed here.

-Port, IP address ranges and DNS white listing information can be viewed here.