NYC Department of Homeless Services: e-Learning

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Technical Support

»Technical Support


Complete a PC system check here.

For account activation and registration support email: info@enterprisetraining.com or call 888-887-8244.

For training site technical support choose from these support options.

Many technical problems can be resolved by confirming the following:

• Pop-up blocker is turned off in your internet browser
• Adobe Flash software is installed on your PC.

Note that after communicating with technical support you may be asked to contact your internal helpdesk for additional help.


»Lost or Forgotten User Names or Passwords


If you are a registered program user and want to know what your user name and password are, go to the program eLearning log-in screen http://msslive.skillport.com and click the link(s) at the bottom of the page to request them.


»System Requirements


You may access training from any PC with an internet connection.
Basic PC requirements:

• Operating systems: Windows XP or higher, MAC OS X 10.4-10.6
• Internet browser: Internet Explorer, Firefox, Chrome and Safari
• Adobe Flash software is installed on your PC. Download Flash

If your PC security settings don’t allow you to download software please contact your internal helpdesk.


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