Edition Three
Subject: Make the MOST of Trainers & the IT Help Desk
In this edition:
| An Active "e" Role for Trainers |
| Maximizing the IT Help Desk |
| Marketing Tip |
ToolBox
Tidings
Welcome back to MOST, My SkillSource Online Support Toolbox.
To secure eLearning's position in your organization's culture, you'll want to
call on a network of supporters and proponents. Use this team of individuals and
departments to help spread the word. You and your department can't be everywhere
at once, so don't go it alone!
Trainers &
eLearning
As noted in the first edition of MOST, it is important to work closely
with your training staff early and often. Just as a textbook supports a college
professor's lectures, eLearning tools can make trainers more effective too.
Are students asked to take a web-based training course as a prerequisite to an instructor-led class? Is eLearning being integrated into curriculum for classes and seminars? Is it promoted as an excellent after-class reference tool as well? Consider incorporating these ideas into your program, if you haven't already.
To ensure that trainers fully embrace eLearning as a supplemental tool:
Continue to host regular meetings with your trainers
Brainstorm ideas about how My SkillSource can be blended into existing and future training programs
Act on these ideas to ensure buy-in
If desired, review the Trainer Support Guide presented in the first edition of MOST.
Help
For (and from) the Help Desk
Reduced cries and calls for
assistance will make help desk staffers jump for joy. It's important to educate
your help desk team about how eLearning can make employees more self-sufficient
and reduce the number of calls.
To turn the help desk into a promotional ally:
Confirm that all help desk staff have activated their subscriptions and are well-versed in the features and functions of My SkillSource.
Encourage use of My SkillSource reference features by the help desk as an on-the-spot reference tool while trouble-shooting difficult calls.
Ask help desk team members to remind employees that on-demand support is always available on their desktop.
Refer help desk callers to My SkillSource as an alternative support resource.
In Closing
Good luck in continuing to partner
with your trainers and help desk. In next month's edition, we'll be forwarding
you site activity reports and ask you to contact us to discuss the status of
your program. We look forward to speaking with you as the four month mark is a
key point in your subscription term.
Marketing
Tip
Ensure that posters and flyers
promoting eLearning are prominently placed in all high traffic areas,
cafeterias, etc. If your budget allows, have posters mounted onto foam core for
added presentation value.
Review the Sample eLearning Promotional Flyer presented in the first edition of MOST
Tap into your in-house marketing department for creative help
Receive
additional free "Training on Demand at Your PC" posters, by
contacting Carrie Hayes: chayes@enterprisetraining.com
or call toll free 888-887-8244.