Segment 6: Get the MOST Important Feedback


User Survey: The students speak
Feedback and information from users is very important when evaluating the success of an eLearning program and in part when justifying continuation of the program. Below we’ve suggested a set of simple questions to gauge learner success.
Note: whether you use the questions below or develop your own it’s important to keep the “time to respond” short (3 minutes or less) and present easy to understand straightforward questions.

Sample Questions:
1) I attended an eLearning user orientation (Y/N)?
2) I found the orientation session helpful (Agree, Disagree, Neutral).
3) I was able to find the courses I needed (Y/N)?
4) The course content met my expectations (Agree, Disagree, Neutral)
5) I completed at least one eLearning course (Y/N)?
6) I may not have completed a course but I found individual lesson segments helpful (Agree, Disagree, Neutral)
7) I have applied what I learned on the job (Y/N).
8) I would recommend eLearning to a colleague (Y/N)

Please make a general statement about your experience with eLearning:

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Supervisor Survey: Management Speaks
Supervisor feedback is critical. Did eLearning make a difference in how an employee performed on the job? Was there cost savings, etc?

Sample Questions:
1) I have the following number of employees (approximately) participating in the eLearning program =
2) I have an eLearning USER account and have experienced the USER training site (Y/N)?
3) Employee comments regarding on-line learning have been generally positive (Agree, Disagree, Neutral).
4) I was able to reduce training expenses as a result of eLearning (Y/N)?
5) From a supervisors perspective I'm in favor of the eLearning program (Y/N)?

Please make a general statement your areas experience with eLearning:

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Planning the Next Wave of eLearning
We suggest organizing a working meeting with your team, trainers, IT staff, human resource executives and other key decision makers to discuss the future of your eLearning program. Use their collective input to determine:

• Which courses did the organization benefit from most?
• What other courses could our organization leverage? What about management development programs,
• EEO, safety and other mandated titles?
• Could we benefit from course authoring tools to develop or convert our own eLearning content through the
• OFT site?
• Which additional user groups or departments will benefit from eLearning?
• Do all levels of management understand this resource?
• Should resources for instructor-led courses be re-evaluated? For example, should fundamental training be
• executed through instructor-led courses, and advanced training coursework offered only online?

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In Closing
In addition to formally surveying your user groups, listen to them as well. What’s the word on the street? In the cafeteria and in the hallways, approach co-workers and ask about their awareness of and experiences with eLearning. These encounters will help bring your data to life - happy listening.


Marketing Tip
Distribute copies of articles related to eLearning to users and management. Third-party endorsements help underscore the benefits and effectiveness of eLearning that you’ve been promoting all along.

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